SALON POLICIES

Our policy is to protect your rights and guarantee your satisfaction with the service(s) that we provide. It is not affected by your rights under the Consumer Rights Act 2015.

To allow us to provide a quality service as efficiently as possible, you need to:

  • Inform our staff if you are allergic to any chemicals or substances before receiving any service.
  • While receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.

GUARANTEE:

Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service.

  • Gel polish manicures are guaranteed for 3 days and 5 days for dipping and enhancements service after your appointment. If you notice chips or lifting within this time, please call us to schedule a free repair with original color of service.
  • You must arrange an appointment to have your nails fixed within 5 days after your initial service.
  • Repairs after guarantee time for breakages, tears, and corner breaks will be charged.
  • Traditional polish services are not guaranteed.
  • We will not be responsible for any infected nails.

(Our tools and equipment are thoroughly disinfected and will be presented for your inspection)

REFUND

  • No cash refunds will be given after you service done.
  • As soon as you have walked out of the salon door that means you have accepted and are happy with the service provided to your nails.
  • ❖ If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.
  • ❖ No refund will be given because you have simply changed your mind.

APPOINTMENT

  • Please arrive 10 minutes prior to your appointment. This will ensure that you have the full time for your scheduled treatment. Please keep in mind that if you should arrive late, we will need to complete the service at the original scheduled time and price in consideration of our next guest. If you should have to cancel your appointment, we require 24 hour notification
  • Please inform additional services (nail design, nail soak off…) when you schedule appointment. More info you give us for your service will help us put you with right technicians and extend your service time.

PRICING

Price of service and other charges are displayed on the price list, please make sure you know before service.

METHODS OF PAYMENT

We accept cash. All major credit cards (except AMEX),DEBIT. No accept tips on card or checks. Gratuities are greatly appreciated.

GIFT CARD

  • Gift card are not refundable or exchangeable at any time.
  • Gift card are not redeemable if lost or stolen
  • We are not liable to redeem any gift card that are presented for redemption after the expiry date.

CHILD SAFETY

For safety and insurance liability, children must be supervised by an adult and sit with their parent while in salon.

FOR YOUR PROTECTION

Keep all belong in with you. We not responsible for lost or stolen.

We greatly appreciate your business. If you have any concerns or complaints, please do not hesitate to consult our front desk staff so that we can better serve you in the future.